Help & FAQs
Click on your question below and jump straight to the answer. If you don't find the answer you need or continue to have trouble, please contact us.
Shopping and Checkout Questions
How Do I Pay For My Order?
Refunds, Returns, and Replacements
Security and Privacy Questions
Trouble with Your Account?
Shopping on our site is easy. Like most e-commerce websites, we use a shopping cart to help you order online. This shopping cart works just the same as a real shopping cart - it collects items you want to purchase until checkout time!
Simply browse or search the store to find the items you want to purchase. You can add the item directly to your cart by entering your desired quantity then clicking the "Add to Cart" button. You may prefer to click the item image or "View Product" button to view the product page and learn more about a particular product before placing it in your cart.
From the product page, enter your desired quantity and then click "Add to cart" and that item is added to your cart.
After ordering each item, you'll be taken to the "Shopping Cart" page that displays your items with quantities, as well as a subtotal. At the "Shopping Cart" page you can adjust quantities and remove items at your convenience. When you are finished shopping, click "Checkout" directly beneath the items in your cart and follow the easy steps from there. We utilize a one page checkout screen for a quick and easy transaction.
We have tried to make our site as simple and easy-to-use as possible. The main destinations you will probably use are shown as categories at the top. When you select one of these categories, the sub-categories will appear to help you quickly navigate to the products you'd like. We have also added the same categories along the left side of the page in the navigation bar for your shopping convenience.
If you would like to browse the site, the best place to start is to click one of the Categories that you are interested in on the top or left navigation bar. This will take you to the main category page with a listing of the Sub-Categories.
If you have an idea of what you'd like to order, try an Item Number or Keyword Search in the search box that appears at the top of the page. If you don't find what you are looking for using a Keyword Search, you may want to modify or reduce the number of search terms used.
On the product page, please enter your desired quantities and click the "Add to Cart" button. On the "Shopping Cart" screen you can review your order and easily change the quantity by selecting the quantity from the drop down window. If you ever want to remove an item from your cart, just click the "remove" link which shows directly beneath the item. This will completely remove that item from your order. Once an order is submitted, it goes immediately into the system for processing, and it may be too late to change (all orders, however, may be returned). If you think it may NOT be too late to change, call our Customer Service Department at 1-800-572-5258, Monday - Friday from 9:00 AM o 6:00 PM EST, and we will do our best for you. Please have your Order Number ready for the representative.
For almost 60 years, we have been pleased to extend credit terms of Net 30 Days to qualifying church or institutional customers, and we will continue to offer credit terms in the future. To place an order using your credit terms or if you do not have your account number, please call 1-800-572-5258 and we will provide it to you.
Living Grace is now one brand under the corporate name of Christian Brands, Inc (CBR). We are the same company with a new name.
We accept all major credit cards issued by US banks, including Visa, MasterCard, Discover, and American Express. Your credit card will not be charged until your items are shipped.
If you place an order with multiple items we will immediately authorize your credit card for items in stock. Authorizations will occur as item(s) come into stock and are available to ship. Also, if you call to add item(s) to your order, we will authorize those item(s) separately from the original or any following authorizations. Once your item(s) have shipped you will see a credit card settlement for each authorization. This can result in multiple settlements in one day or across multiple days.
If you have not received a confirmation of your order, please contact us.
Currently the website offers the same savings offered in our printed catalog. However, web-only specials are offered regularly throughout the year. You may subscribe to our e-mail list with your e-mail address to receive information about these promotions.
If your order is shipped to Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Wisconsin, or West Virginia, you will have to pay the appropriate sales tax for that state.
The tax amount displayed at checkout is only an estimate and will adjust according to each state's regulations.
If you are looking to inquire about tax exemption status, please fill out our Contact Us Form and select "Tax Exempt Inquiry" from the dropdown menu. We kindly ask that you provide us with your information and upload the necessary documents that show your Tax Exempt status. Our team will review your inquiry promptly and get back to you as soon as possible. Thank you for your cooperation. If your tax-exempt certificate is not received within 2 business days, your order will be processed with tax, which is not refundable. Please be sure to send updated tax-exempt certificates. If a new certificate is required and we do not have a new certificate on file, future orders will be taxed.
You may mail your payment to us at:
5226 S 31st Place
Phoenix, AZ 85040
Online orders we accept check, MasterCard, VISA, Discover, American Express or PayPal. Payments can be made via check, credit card, or money order with mailed orders. Please enclose check or money order with mailed orders. Phone and fax orders can be paid via credit card, charged to your credit terms account, or by check.
We are currently unable to process international orders through our website, but we can ship anywhere in the world. For all international inquiries, please Contact Us or call 1-800-463-5194, Monday - Friday from 9:00 AM to 6:00 PM EST. Please note that we accept only credit card or money orders drawn on U.S. Funds for foreign shipments.
Unfortunately, at this time our site does not support multiple ship-to addresses. However, our account system makes it easy to place separate orders.
We ship anywhere in the world. For orders outside the USA, you must call our international sales department at 1-800-975-9347 Monday - Friday from 9:00 AM to 6:00 PM EST or Contact Us. We accept only credit card or money orders drawn on U.S. Funds for foreign shipments.
We're sorry. We cannot accept orders via e-mail. Sending personal information, especially your credit card, through e-mail is not safe or secure and should not be used. If you need to place an order and can't access the website, please call the toll-free number: 1-800-572-5258, Monday - Friday from 9:00 AM to 6:00 PM EST.
Once an order is submitted, it goes immediately into the system for processing, and it may be too late to cancel (all orders, however, may be returned). If you think it may NOT be too late to cancel, call our Customer Service Department at 1-800-572-5258 Monday - Friday from 9:00 AM to 6:00 PM EST, and we will do our best for you. Please have your Order Number ready for the representative.
Due to increases in raw materials and rising fuel costs, our production costs have and will continue to rise on some items. As much as we try to absorb these increases, it is not always possible and at times we are forced to raise our selling prices midway through a season. When this happens we do reserve the right to increase our selling prices, which will cause our web prices to be higher than the prices printed in our current catalog. We apologize for any inconvenience this may cause.
Please click here for a printable order form that can be faxed, mailed or called in to complete your order.
Please see our shipping rates page for detailed information.
Yes, if you enter a gift message in the checkout screen the order will be shipped as a gift and pricing will be suppressed on the documents included with the package.
Yes, it is one year from the date the certificate is issued.
At this time, gift certificates cannot be redeemed on the website. Please call our toll-free number: 1-800-572-5258 to place an order using your gift certificate.
Items featured in our catalog are purchased months in advance, but unfortunately shipments can be delayed for a variety of reasons. The backorder dates you are given at the time your order is placed may fluctuate due to changes in fulfillment dates from our manufacturers and suppliers and/or transportation delays. If you have a question about a specific backordered item please call our customer service team at 1-800-572-5258 Monday - Friday from 9:00 AM to 6:00 PM EST.
In order to provide our customers with the lowest price possible, many of our items are sold in multi-packs. If the web page of your product choice shows the notation "Pieces/Pkg:" followed by a number, this means the item is a multi-pack. Multiply the price shown by the number of Pieces/Pkg for your final price.
On July 6th, 2010, we opened our new expanded retail store located at 5210 S 31st Place, Phoenix, AZ 85040, PH: 602-258-8481. Our new location has an expanded floor plan that is more spacious for your shopping convenience and allows for a greater selection of all your Living Grace favorites. We would love to see you at our new location.
Store hours are Mon - Sat 10 AM to 5 PM.
Yes, there is no cut-off date. You can return it anytime.
No, you can keep the free gift.
We will contact you to let you know the status of the item. To avoid rejected request for return or replacement of your item(s), please follow our policy for Returns & Exchanges.
Drop ship items should be sent back to Tennessee as well.
Our address is:
1013 VETERANS DRIVE
LEWISBURG, TN 37091
Yes. All product types are accepted for returns as long as your returned item meets our requirements. Click here to view our returns and exchanges policy.
We recommend you to get a tracking number for your returned package, that way, you can check when the package is received in TN. Please give us 10-14 days to process returns and/or exchanges.
Refunds are usually returned to the original method of payment. Processing time usually takes 10-14 business days of receipt of the returned item and this applies to all methods of payment.
For your comfort and safety, our website uses secure server technology (Secure Sockets Layer or SSL) to virtually eliminate the risk of an unwanted intermediary obtaining your credit card information during transmission. SSL is the standard in secure web transactions and is the best technology available today. Although most browsers use secure server technology, we suggest upgrading to the newest version of your browser for maximum efficiency. Information on how to activate secure mode is available when you check out your items from this site.
No problem! Though we believe in the safety and security of sending credit information over the web, we do provide alternative methods of ordering. For your convenience you may click here for a printable order form that can be faxed, mailed or called in to complete your order.
- Order by Phone: Call your order in Monday - Friday from 9:00 AM to 6:00 PM EST: 1-800-572-5258
- Order by Mail: Mail us your order by filling out the Order Form from the catalog. Order Forms can be mailed to this address:
1013 Veterans Dr.
Lewisburg, TN 37091
- Order by Fax: You can also fax us your order using Order Form at 1-800-582-1166.
Note: Faxed orders will be entered only during normal business hours.
If you choose to be on our e-mail list, you will receive updates once a week. Should you ever want to be removed from the mailing list, simply click the unsubscribe button at the bottom of any email we send to your email address.
Orders shipped from our warehouse can be delivered in 7-10 business days from date of order (see Shipping.) Items personalized or shipped direct from our suppliers may require 3-4 weeks for delivery. Items ordered together are sometimes shipped separately. You will be notified if an item is temporarily out of stock. Credit card orders are charged only as each item is shipped.
Express Delivery to 48 Mainland States: See our shipping rate chart for further information.
Overnight Delivery to 48 Mainland States: See our shipping rate chart for further information.
- » Applies to in stock items only.
- » Some oversized, heavy, or drop shipped items may be excluded (as noted in item description).
- » No P.O. boxes or APO/FPO.
- » Alaska and Hawaii overnight service only on orders received by 3 PM (EST). See our shipping rate chart.
Orders shipping to APO/FPO addresses must be shipped by USPS. Please call our customer service department at 1-800-572-5258 Monday - Friday from 9:00 AM to 6:00 PM EST, or fax at 1-800-582-1166 to place your order. Federal regulations require custom paperwork for items shipping to APO/FPO addresses. Please call our customer service department or Contact Us if you have any questions.
We are located in Arizona, USA. Here's our address and contact information:
5226 South 31st Place
Phoenix, AZ 85040
Ordering: 1-800-572-5258, Monday - Friday from 9:00 AM to 6:00 PM EST
Customer Service: 1-800-572-5258 Monday - Friday from 9:00 AM to 6:00 PM EST
E-Mail: Please visit our Contact Us page.
Unfortunately, having ordered offline does not automatically give you an account on our site. But setting one up is easy! Simply complete a new member registration to create a new account.
No problem! Just click the "forgot password" link on the account login page. You will go to a screen that asks you to enter your e-mail address, and once you click "submit" you will be e-mailed a new password.
Visit our Contact Us page and ask Customer Service to update the email address on your account. Please p