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Shopping and Checkout Questions
How Do I Pay For My Order?
Security and Privacy Questions
Contacting Living Grace
Trouble with your Living Grace Account?
Shopping on our site is easy. Like most e-commerce websites, we use a shopping cart to help you order online. This shopping cart works just the same as a real shopping cart - it collects items you want to purchase until checkout time!
Simply browse or search the store to find the items you want to purchase. You can add the item directly to your cart by entering your desired quantity then clicking the “Add to Cart” button. You may prefer to click the item image or “View Product” button to view the product page and learn more about a particular product before placing it in your cart. From the product page, enter your desired quantity and then click “Add to cart” and that item is added to your cart.
After ordering each item, you’ll be taken to the “Shopping Cart” page that displays your items with quantities, as well as a subtotal. At the “Shopping Cart” page you can adjust quantities and remove items at your convenience. When you are finished shopping, click “Checkout” directly beneath the items in your cart and follow the easy steps from there. We utilize a one page checkout screen for a quick and easy transaction.
We have tried to make our site as simple and easy-to-use as possible. The main destinations you will probably use are shown as drop-down tabs on the very top bar. When you hover over these categories, the sub-categories will appear to help you quickly navigate to the products you’d like. We have also added the same categories along the left side of the page in the navigation bar for your shopping convenience.
If you would like to browse the site, the best place to start is to click on of the Categories that you are interested in on the top of left navigation bar. This will take you to the main category page with a listing of the Sub-Categories.
If you have an idea of what you’d like to order, try an Item Number or Keyword Search in the search box that appears at the top of the page. If you don’t find what you are looking for using a Keyword Search, you may want to modify or reduce the number of search terms used.
On the product page, please enter your desired quantity and click the “Add to cart” button. On the “Shopping Cart” screen you can review your order and easily change the quantity by entering your new desired about and clicking the “Update” button. If you ever want to remove an item from your cart, just click the “X” button in the far right column on the “Shopping Cart” page. This will completely remove that item from your order. Once an order is submitted through the Living Grace website, it goes immediately into the system for processing, and it may be too late to change (all orders, however, may be returned). If you think it may NOT be too late to change, call our Customer Service Department at 1-800-572-5258, Monday - Friday from 9:00 AM to 6:00 PM EST, and we will do our best for you. Have your Order Number ready for the Living Grace representative.
For almost 60 years, Living Grace has been pleased to extend credit terms of Net 30 Days to qualifying church or institutional customers, and we will continue to offer credit terms in the future. If you have your account number and PIN, you can place an order online and charge to your Living Grace account. Check the “I would like to charge this to my Living Grace account” checkbox during checkout. If you do not have your account number, please call 1-800-572-5258 and we will provide it to you.
Living Grace is now one brand under the corporate name of Christian Brands, Inc (CBR). We are the same company with a new name.
We accept Visa, MasterCard, Discover, and American Express. Your credit card will not be charged until your items are shipped.
Currently the Living Grace website offers the same savings offered in our printed catalog. However, web-only specials are offered regularly throughout the year. You may subscribe to our e-mail list with your e-mail address to receive information about these promotions.
If your Living Grace order is shipped to Arizona or Tennessee, you will have to pay the appropriate sales tax for that state.
You may mail your payment to us at:
Living Grace 1013 Veterans Dr. Lewisburg, TN 37091
We are currently unable to process international orders through our website, but we can ship anywhere in the world. For all international inquiries, please email our international sales department at firstname.lastname@example.org or call 1-800-463-5194, Monday - Friday from 9:00 AM to 6:00 PM EST. Please note that we accept only credit card or money orders drawn on U.S. Funds for foreign shipments.
Unfortunately, at this time our site does not support multiple ship-to addresses. However, our account system makes it easy to place separate orders. We will be upgrading this shipping feature in the next few months.
We ship anywhere in the world. For orders outside the USA, you must call our international sales department at 1-800-975-9347 Monday - Friday from 9:00 AM to 6:00 PM EST or email email@example.com. We accept only credit card or money orders drawn on U.S. Funds for foreign shipments.
We’re sorry. We cannot accept orders via e-mail. Sending personal information, especially your credit card, through e-mail is not safe or secure and should not be used. If you need to place an order and can’t access Living Grace, please call the toll-free number: 1-800-572-5258, Monday - Friday from 9:00 AM to 6:00 PM EST.
Once an order is submitted through Living Grace, it goes immediately into the system for processing, and it may be too late to cancel (all orders, however, may be returned). If you think it may NOT be too late to cancel, call our Customer Service Department at 1-800-572-5258 Monday - Friday from 9:00 AM to 6:00 PM EST, and we will do our best for you. Have your Order Number ready for the Living Grace representative.
Due to increases in raw materials and rising fuel costs, our production costs have and will continue to rise on some items. As much as we try to absorb these increases, it is not always possible and at times we are forced to raise our selling prices midway through a season. When this happens we do reserve the right to increase our selling prices, which will cause our web prices to be higher than the prices printed in our current catalog. We apologize for any inconvenience this may cause.
Please see our shipping rates.
Not at this time. We will be adding this feature in the first few months following the launch of our new site. If you want to place a gift order please call our Customer Service Department at 1-800-572-5258.
Yes, it is one year from the date the certificate is issued.
At this time, gift certificates cannot be redeemed on the website. Please call our toll-free number: 1-800-572-5258 to place an order using your gift certificate.
Items featured in our catalog are purchased months in advance, but unfortunately shipments can be delayed for a variety of reasons. The backorder dates you are given at the time your order is placed may fluctuate due to changes in fulfillment dates from our manufacturers and suppliers and/or transportation delays. If you have a question about a specific backordered item please call our customer service team at 1-800-572-5258 Monday - Friday from 9:00 AM to 6:00 PM EST.
In order to provide our customers with the lowest price possible, many of our items are sold in multi-packs. If the web page of your product choice shows the notation “Pieces/Pkg:” followed by a number, this means the item is a multi-pack. Multiply the price shown by the number of Pieces/Pkg for your final price.
On July 6th, 2010, we opened our new expanded retail store located at 5210 S 31st Place, Phoenix, AZ 85040, PH: 602-258-8481. Our new location has an expanded floor plan that is more spacious for your shopping convenience and allows for a greater selection of all your Living Grace favorites. We would love to see you at our new location.
Store hours are Mon - Sat 10 AM to 5 PM. Manager: Brandy Earnshaw
For your comfort and safety, Living Grace uses secure server technology (Secure Sockets Layer or SSL) to virtually eliminate the risk of an unwanted intermediary obtaining your credit card information during transmission. SSL is the standard in secure web transactions and is the best technology available today. Although most browsers use secure server technology, we suggest upgrading to the newest version of your browser for maximum efficiency. Information on how to activate secure mode is available when you check out your items from this site.
No problem! Though we believe in the safety and security of sending credit information over the web, we do provide alternative methods of ordering.
Order by Mail: You can also choose to mail us your order by filling out the Order Form from the catalog. Order Forms can be mailed to this address:
Living Grace 1013 Veterans Dr. Lewisburg, TN 37091
Note: Faxed orders will be entered only during normal business hours.
If you choose to be on our e-mail list, you will receive updates once a week. Should you ever want to be removed from the mailing list, simply click the unsubscribe button at the bottom of any email we send to your email address.
Orders shipped from our warehouse can be delivered in 7-10 business days from date of order (see Shipping.) Items personalized or shipped direct from our suppliers may require 3-4 weeks for delivery. Items ordered together are sometimes shipped separately. You will be notified if an item is temporarily out of stock. Credit card orders are charged only as each item is shipped.
Express Delivery to 48 Mainland States: See our shipping rate chart for further information.
Overnight Delivery to 48 Mainland States: See our shipping rate chart for further information.
Orders shipping to APO/FPO addresses must be shipped by USPS. Please call our customer service department at 1-800-572-5258 Monday - Friday from 9:00 AM to 6:00 PM EST, or fax at 1-800-582-1166 to place your order. Federal regulations require custom paperwork for items shipping to APO/FPO addresses. Please call our customer service department or e-mail firstname.lastname@example.org if you have any questions.
We are located in Arizona, USA. Here’s our address and contact information:
Living Grace 5226 South 31st Place Phoenix, AZ 85040
Ordering: 1-800-572-5258, Monday - Friday from 9:00 AM to 6:00 PM EST
Customer Service: 1-800-572-5258 Monday - Friday from 9:00 AM to 6:00 PM EST
E-Mail: Please visit our Contact Us page.
Unfortunately, having ordered offline does not automatically give you an account on our site. But setting one up is easy! Simply create an account link on the “Checkout” page and fill in all required fields. On subsequent orders you can log in using your email address and password and all your desired information will be recalled.
No problem! Just click the “forgot password” link on the login page. You will go to a screen that asks you to enter your e-mail address, and once you click “submit” you will be e-mailed a new password. If you would like to set your own password so that it will be more memorable (recommended), then follow the instructions in the e-mail you receive to set your own password. Once you are done with this, simply return to the site to the login screen. The site will have remembered your order.
Unfortunately you’ll have to create a new account with your new e-mail address.
There could be a number of reasons for this. The account system is case-sensitive, so be sure you are entering your e-mail address and password just as you typed them when you created your account. Also, be sure your Caps Lock is not on. Sometimes e-mail addresses can have slightly different domains, for example “email@example.com” and “firstname.lastname@example.org” are actually the same e-mail address, but one will not match the other on our account system. Be sure you’re using the same e-mail domain you signed up with.
If you are an AOL user, be sure to check that you are adding “@aol.com” to your screen name.Finally, be sure you’re adding the correct extension on to your e-mail domain name, for example “.com”, “.net” or “.org”. If none of these suggestions help, please contact us and we can look up your account.
I keep getting “The password you supplied is incorrect” when it is the same password I used to sign up with!
Remember, the account system is case sensitive. You have to type in your login and password exactly as you entered it when you created the account. Also, be sure to check your Caps Lock is not on. If all else fails, follow the “forgot password” link to receive a replacement password.
Unfortunately this feature is not yet supported online. To protect your account from unauthorized use, we require you to contact us by email or call us Toll-Free at 1-800-572-5258 to delete any contacts.